Cancellation Policy
Consumers have a thirty-day right of cancellation.
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us (marvida GmbH & Co KG, Siemensstr. 25, 67133 Maxdorf, Germany, info@marvida.de, Phone: 06237 92 393-29) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification regarding the exercise of your right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of cancellation does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of goods that are liable to deteriorate or expire rapidly.
- Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
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Model Cancellation Form (If you wish to cancel the contract, please fill out this form and send it back to us.) – To marvida GmbH & Co KG, Siemensstr. 25, 67133 Maxdorf, Germany, info@marvida.de – I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) – Ordered on (*)/received on (*) – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date |
